Cancellation & Refund Policy
Standard Cancellation Policy
We understand that travel plans can change. Our standard cancellation policy is designed to be fair and flexible:
Free Cancellation: Cancel up to 48 hours before check-in for a full refund.
Partial Refund: Cancel within 48-24 hours of check-in and receive 50% refund
No Refund: No-shows or same-day cancellations are not eligible for refunds
Special Occasions & Peak Periods
During Weekends, peak seasons, holidays, and special events, different cancellation terms may apply:
7-day advance notice required for full refund
72-hour notice for 75% refund
Within 72 hours: no refund
Weather & Emergency Cancellations
In case of severe weather conditions or emergencies that prevent travel, we offer full refunds or the option to reschedule without penalty.
How to Cancel
Log into your account on our website
Go to "My Bookings" section
Select the reservation you wish to cancel
Follow the cancellation prompts
Alternatively, contact our reservations team at reservations@silaresorts.com or call 7400072000.
Refund Processing
Refunds will be processed to the original payment method within 5-7 business days after cancellation confirmation.