Terms & Conditions / Booking Conditions / Hotel Policy Everything you need to know before your stay.
Cancellations made more than 15 days prior to the check-in date will be eligible for a 100% refund of the amount paid.
Cancellations made between 7 and 15 days prior to the check-in date will be eligible for a 50% refund of the total booking value.
No refund, credit note, date change, postponement, or transfer of booking will be permitted for cancellations made within 7 days of the check-in date.
Any reservation confirmed within 7 days of the check-in date shall be treated as a non-refundable and non-transferable booking.
No refund, postponement, amendment, or date change will be permitted under any circumstances.
For bookings falling on Blackout Dates, Long Weekends, Public Holidays, Christmas, New Year's Eve, and other Peak Season dates, the entire booking amount shall be 100% non-refundable and non-transferable if cancelled, postponed, modified, or rescheduled within 15 days of the check-in date.
Failure to check in on the scheduled arrival date (No-Show) will result in 100% retention of the total booking value, and no refund, credit, postponement, date change, or transfer shall be provided.
All refunds, where applicable, will be processed within the standard processing period and only to the original mode of payment.
Date changes and postponements are subject to the applicable cancellation policy and availability. They are not automatically permitted and must be approved by SILA Leisure.
Any approved postponement or date change may be subject to availability and applicable rate differences.
Bookings falling within the non-refundable period, including reservations confirmed within 7 days of check-in, will not be eligible for postponement, amendment, or date change.
A postponement or date change does not guarantee the same room/cottage category, rate, package, or availability on the revised dates.
If a guest chooses to check out early for personal reasons, no refund will be provided for the unused portion of the booking.
Check-In from: 2:00 PM
Check-Out before: 11:00 AM
Our standard check-in time is 2:00 PM and check-out time is before 11:00 AM. These timings are required to allow sufficient time for room preparation and housekeeping for arriving guests.
Early check-in or late check-out may be requested, but is subject to availability and cannot be guaranteed.
Applicable charges may apply for approved early check-in or late check-out.
In the unlikely event that SILA Leisure is required to close a property or cancel part of a stay due to circumstances beyond its reasonable control, including government restrictions, natural disasters, extreme weather conditions, fire, flood, or other unforeseen events, SILA Leisure will make every reasonable effort to minimise disruption to guests.
Where possible and subject to availability, SILA Leisure may offer alternative accommodation or an alternative arrangement. Any refund or alternative arrangement will be considered based on the circumstances and availability.
Where a refund is applicable, it will be processed to the original mode of payment and may take several working days to appear, depending on the bank or payment provider.
GUESTS ARE ADVISED TO OBTAIN COMPREHENSIVE TRAVEL INSURANCE.
We advise guests to plan and research their holiday and, where possible, obtain comprehensive travel insurance to cover travel-associated risks, including cancellation, medical emergencies, transportation disruptions, adverse weather, and personal emergencies.
SILA Leisure accepts no liability and will not be responsible for compensation, refund, or additional expenses where the performance of its obligations is prevented or affected directly or indirectly by circumstances beyond its reasonable control, subject to applicable law.
A reservation will be considered confirmed only after the required payment has been received and the reservation has been confirmed by SILA Leisure.
Guests are responsible for checking their booking confirmation, including the guest name, check-in and check-out dates, number of guests, room/cottage category, package details, and total booking amount.
Guests must notify SILA Leisure promptly if they identify any errors or omissions in their reservation confirmation.
SILA Leisure may collect and retain guest information for the purpose of processing reservations, providing resort services, communicating with guests, and complying with applicable legal and regulatory requirements.
Personal information will be handled in accordance with SILA Leisure's applicable Privacy Policy.
SILA Leisure may also contact guests from time to time with relevant resort-related information, offers, and promotional communications, subject to applicable privacy requirements.
CHILDREN POLICY
Guests are required to provide the correct number and age of children at the time of booking.
Applicable child charges, occupancy limits, and accommodation arrangements may vary depending on the property, room/cottage category, and booking package.
Any applicable charges for children or additional guests will be communicated or applied according to the selected accommodation category.
Parents or guardians are responsible for the safety and supervision of children throughout their stay at the resort.
EXTRA ADULT POLICY
The maximum occupancy specified for each room or cottage category must be strictly followed.
Additional adults may be accommodated only where the selected room/cottage category permits extra occupancy and subject to availability.
Applicable extra-person charges will apply as per the booking conditions.
Guests are requested to inform SILA Leisure of all occupants at the time of making the reservation.
