Learn about our flexible cancellation and refund policies for your peace of mind.
We understand that travel plans can change. Our standard cancellation policy is designed to be fair and flexible.
Cancellation, Postponement & Refund Policy
1. Cancellation More Than 15 Days Before Check-In
Cancellations made more than 15 days prior to the check-in date will be eligible for a 100% refund of the amount paid.
2. Cancellation Between 7–15 Days Before Check-In
Cancellations made between 7 and 15 days prior to the check-in date will be eligible for a 50% refund of the total booking value.
3. Cancellation Within 7 Days of Check-In
No refund, credit note, date change, postponement, or transfer of booking will be permitted for cancellations made within 7 days of the check-in date.
4. Reservations Made Within 7 Days of Check-In
Any reservation confirmed within 7 days of the check-in date shall be treated as non-refundable and non-transferable. No refund, postponement, amendment, or date change will be permitted under any circumstances.
5. Peak Season & Blackout Date Bookings
For bookings falling on Blackout Dates, Long Weekends, Public Holidays, Christmas, New Year's Eve, and other Peak Season dates, the entire booking amount shall be 100% non-refundable and non-transferable if cancelled, postponed, modified, or rescheduled within 15 days of the check-in date.
6. No-Show Policy
Failure to check in on the scheduled arrival date (No-Show) will result in 100% retention of the total booking value. No refund, credit, or postponement shall be provided.
7. Refund Processing
All refunds, where applicable, will be processed within the standard processing period and only to the original mode of payment.
Log into your account on our website
Go to "My Bookings" section
Select the reservation you wish to cancel.
Follow the cancellation prompts.
Alternatively, contact our reservations team at reservations@silaresorts.com or call 7400072000.
